FAQs

Do giraffes jump?

Great question! (And one of our most commonly encountered ones.) Giraffes have the ability to jump, and this can be seen more often with young, exuberant calves. However, although they have the technical ability to jump, it is not in their general nature to do so. (This might be different if they had a really fun inflatable to jump in.) Giraffes have been observed jumping fences or gates. The highest recorded fence jumped by a giraffe was 1 meter high.

DELIVERY

1. Do you deliver and set up?

One of our courteous drivers will deliver and set up all rental equipment and ensure that they are clean and in good working condition before your event starts. They will also return to take it down after the party is over. Set up normally takes about 15-30 minutes per piece, and take down is about the same.

2. Do you deliver to my area?

Check out our service area here. Out of respect to our wonderful delivery drivers, we do reserve the right to charge additional fees or refuse service if your location has challenging access issues.

3. What time do you deliver and pick up the jumper?

We typically deliver up to 2 hours before your reservation and pickup within 1 hour of your reservation end. If you have any special needs, please let us know in advance.

4. Can we pick up the jumper & set up ourselves?

Unfortunately, no. Most of our inflatables weigh a couple of hundred pounds or more and have stringent set up requirements. In addition, our insurance policy specifically prohibits customer pick up and set up due to liability concerns.  

ACCESS AND SET UP

1. What kind of power is required?

Blowers for our inflatables plug into a standard 110v outlet. We ask that nothing else be plugged into the outlet we are using. Jumpers should not be placed more than 100 feet from the outlet.  If an appropriate electrical outlet is unavailable, let us know in advance and we can arrange for a generator at an additional charge. Some parks do not have electrical outlets, so please check well in advance if you are renting equipment for a park.

2. How much space do I need to set up an inflatable?  

Dimensions are listed with every product description. Budget an additional 4-5 feet in front for participants to safely walk around and enter/exit. The size of our standard jumpers is approximately 13 feet X 13 feet or 15 feet x 15 feet, and should fit comfortably in most backyard lawns or 2-car driveways. Our bigger units will take up more space.

If you’re not sure, feel free to email us with measurements and a photo of the area you’d like to set up on. We’re more than happy to advise you on the equipment that will best fit your space!

3. What type of surface can the inflatable be placed on?

The best surface is a level grassy area. However, we can set up on any flat artificial grass, dirt, concrete and asphalt surface. Please indicate when ordering which surface we will be setting up on so that we bring the proper anchors and stakes for your rental. We will not set up our equipment on any rough, uneven, or steep areas that may pose a safety concern to your guests or damage our inflatables. We will not set up near pools or power lines.

4. How much room do you need to bring the jumper in?

A standard access gate of approximately 3 feet is fine for our standard jumpers. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). However, larger units, slides or giant inflatables may require 4-5 feet.

5. Can you deliver if I have an unusual access issue to my set up location?

During the ordering process, please email us if there are any access issues (narrow entrance, steep grade, stairs) to the setup site.  We can discuss your situation and determine whether we will be able to safely deliver to you and discuss any additional costs involved. Please note that most of our inflatables typically weight in excess of 300 pounds. Therefore, if our delivery driver does not have advance notice and arrives to find challenging access issues, we reserve the right to cancel the rental or charge additional fees.

SAFETY

1. Are Jumpin’ Giraffe Party Rentals safe?

Yes, all our inflatables are lead free and purchased in the U.S. We inspect our equipment regularly. However, as with any activity involving children, an adult should always be supervising during the event. This will help to ensure that the safety rules are followed and that someone is always there to assist children entering and exiting the jumpers.

2. Is adult supervision required?

We require adult supervision at all times during the use of our equipment. This ensures the safety of all participants and that safety and use rules are properly followed.

3. What are Jumpin' Giraffe Party Rentals' basic use rules?

  • Adult supervision is required at all times
  • No shoes, eyeglasses, any sharp objects, food, gum, candy, or drinks inside
  • No climbing on the walls or netting
  • No flipping, somersaults, wrestling, or fighting
  • No SILLY STRING! They damage the vinyl
  • Allow only similar sized participants to bounce at a time
4. What is the minimum age requirement for using the inflatables?

Any minimum age requirements are listed in each product description. Note that most inflatable safety experts agree that inflatable jumpers or slides are not intended for children under 2 years of age. Instead, we do have some great equipment designed especially for younger children/toddlers--just ask us!

5. How many children can use the inflatable safely?

Most of our jumpers accommodate anywhere from 8-10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. All bouncers are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to ensure their safety. No food, shoes, glasses or any sharp or pointed items are allowed in any unit. Silly string is strictly prohibited (it damages the vinyl!).

Please use common sense; do not deflate the unit while participants are still inside. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.

6. Does Jumpin' Giraffe Party Rentals have insurance?

Yes, we are fully insured. Please note that our insurance requires all individuals and companies that rent from Jumpin’ Giraffe Party Rentals to sign our rental agreement and liability waiver prior to set up.

RESERVATIONS AND CANCELLATIONS

1. How do I reserve my Jumpin’ Giraffe Party Rentals equipment?

We make it simple for you! You can reserve and pay by credit card for equipment on our website. You’ll receive a copy of your booking and a reminder email a few days in advance.

2. How far in advance do I need to reserve?

We recommend that our customers make reservations as early as possible, usually 2-3 weeks prior to your event as our most popular equipment can get booked out months in advance.  Of course, we'll do our best to accommodate last minute bookings!

3. Is there a minimum rental age?

Yes, you must be 21 or older to rent from Jumpin’ Giraffe Party Rentals.

4. What if I have to cancel?

Please review our refund and cancellation policies here.  Cancel before 48 hours of your reservation to receive a full refund.

5. Can I keep the jumper overnight?

The rental rates on our website are for up to 5 hours, depending on your event’s start and end times and location. If you would like to rent longer or overnight, please email or call us. We’re happy to provide a discounted rate for longer rental periods. However, we do require you to initial an overnight rental clause and ensure that the equipment is turned off and secured properly overnight (either in your garage or within locked gates).

6. Can I have my party at a park?

Inflatables are great for parks! However, different parks have different permit requirements and access issues so please consult with your City or County Parks & Rec department first. Some parks do not permit inflatables or have challenging access issues. In addition, check to see if a sufficient electrical outlet will be at your reservation spot (some parks require use of a generator instead). With advance notice, we can arrange for a generator for an additional charge.

All parks require evidence of liability insurance if you intend to use an inflatable. You can easily request your homeowner's or renter's insurance to add the city or county as additional insured for the day of the event. 

 

WEATHER

1. Can I use the inflatable on a windy day?

Your safety is our highest priority. If there are high winds (20mph or greater) forecasted, we will call you in advance to discuss concerns and possible cancellations. There is no charge for a cancellation due to high wind concerns. If you already have an inflatable in your possession when high winds occur, please immediately have all participants exit the inflatable and go indoors. Turn off the blower and contact us immediately at: (650) 200-0206.

2. Can I use the inflatable if it rains?

If local weather is calling for 50%+ chance of rain, you can cancel for a full refund without any charge. If you choose to accept the equipment, there are no refunds.  Our inflatables are still usable and fun in light rain--most of our units are covered and remain fairly dry inside. If the rain becomes heavy, have everyone exit the inflatable, turn the blower off and unplug it. Please leave units in place until the driver arrives to pick up.

TROUBLESHOOTING

1. What if the blower suddenly stops working?

Our blowers (which keep the inflatables inflated!) are VERY reliable. However, on rare occasions, something may trip it off. For everyone’s safety, please have all participants exit the jumper IMMEDIATELY and turn off the blower switch.  

  • Check the connection from the outlet to the extension cord to the blower
  • Check to see if the circuit breaker tripped
  • Check the two air tubes on the back of the jumper for any kinks or leaks
  • Call us immediately at (650) 200-0206

STILL CONFUSED? Email us at: jumpingiraffesf@gmail.com!